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Every lead and quote opportunity is followed up ensuring you generate more sales.
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A complete history of dealings with that customer allows all employees to have a transparent view of all customer interactions.
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Sales Reps activities, targets and results are viewed in
real-time, allowing decisions/commissions/incentives to be calculated instantly without waiting for daily/weekly/monthly reports. -
Cross-sell and up-sell opportunities are identified sooner, increasing the potential for generating more margin.
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Lapsed customers are identified before they are lost.
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Identify your most valuable customers and handle them accordingly
CONTACT US NOW FOR A FREE DEMO
PRETORIA
079 751 1128
schuttev@fusionpta.co.za
Manage potential and existing customers and improve sales by between 20 and 100%
Customer Relationship Management Solutions can track all kinds of information specific to your business, be it maintenance contracts, assets, customer support cases, productivity logs, product suites – the list is endless since the underlying infrastructure of a CRM allows you to build information databases that are specific to your business.
JOHANNESBURG
0861-387466 (0861 FUSION)
info@fusionsoftware.co.za
CAPE TOWN
021 552 1922
karen@fusioncpt.co.za
Security and Customization
Why settle for a system that does not fit into your business process or naming conventions? Fusion CRM allows you the ability to customize forms and set security levels throughout the system. Each button and field in the system can be renamed, made mandatory or limited access to them. This allows for simple to the most complex security to be put in place depending on company policy.
CRM
Build long term relationships with your customers
Fusion CRM is an enterprise system that has the capacity to span multiple departments within an organisation, allowing limited or unlimited access depending on user policy. With security as an integral part of the system, Fusion CRM facilitates the housing of all customer data in one central repository, providing better management of this key resource to simplify marketing and sales processes and perform tasks quicker.
Customer, and Supplier Management
With activity and diary reporting, management of your customer interaction has never been so easy
Templates
Templates that comply with your CI (Corporate Identity)
Marketing
Easy segmentation of data allows for simple and effective marketing. Send customer newsletters, SMS' etc based on their profile.
Office work flow solutions
Ensuring your work processes are followed.
Lead & Opportunity Management
Minimise lost opportunity and understand why you lose the ones you do.
Key Performance Management
Set KPI’s for each staff member within the system, form number of calls and appointments, number or value of quotations or a number of others to choose from, staff management has never been easier.
Multi Company or Division
Allows simple management of even the most complex data
Powerful Simple Reporting
Live data reporting with dynamic drill down functionality allows you to easily manage your business without spending hours digging for information.
Reminders and Escalations
Customer service elevated. Let the system remind you, and escalate missed deadlines to the relevant people and line managers.
Unique Automated Customer Ranking System
Allows you to get accurate system generated ranking of all your customers, enabling your sales force to focus on the right customers.
Activity Reporting
This allows full transparency within the company, which in turn leads to an unmatched customer experience.
Document Management
Included in our Customer Relationship Management system, is our DMS which allows you to link and manage all sorts of documents to the Customer and supplier records. (including PDF, pictures and word docs)
SOME KEY FEATURES OF FUSION CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE
FREE TRIAL
Downloading free trial versions can be highly frustrating
Let us come and set the system up and take you through the system to ensure you get the best out of the software. We will customise the software on site to make sure all lookups, dropdowns and process flows are clear and easy and aligned to your specific business. Click the button below to book your free trial.
CLIENTS
HERE ARE A FEW OF OUR CLIENTS: